360 HEALTH & PERFORMANCE INTERNATIONAL

Dubai FZCO  |  Version 2.0  |  April 2026

360 OS® Level I Certification — Terms of Enrolment

By purchasing and enrolling in the 360 OS® Level I Certification (the “Programme”), you agree to the following terms. These are written in plain language because we believe clarity matters more than legal complexity. If anything is unclear, contact us at [email protected].

The Programme is operated by THREE SIXTY HEALTH & PERFORMANCE MANAGEMENT CONSULTANCIES — FZCO (Licence No. 37941), 37941 001, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, UAE (“we”, “us”, “360”, or “the Company”).

By completing your purchase, you confirm that you are at least 18 years of age, that you have read, understood, and agree to these terms, and that you accept them as a binding agreement between you and the Company.

1. What You’re Enrolling In

1.1  The 360 OS® Level I Certification is a self-paced professional development programme for coaches and practitioners. It teaches the foundational concepts, frameworks, and tools of the 360 Operating System across seven modules (Module 0 through Module 6).

1.2  Successful completion of all modules, tools, and gated requirements earns you the designation of 360 OS Level I Certified (“Certified Operator”), subject to the conditions outlined in these terms.

1.3  The Programme is delivered entirely online through our learning platform at learn.360healthperformance.com, hosted by Thinkific. Your use of the platform is also subject to Thinkific’s own terms of service.

2. Educational Disclaimer

2.1  The Programme is for educational and professional development purposes only. It does not constitute medical advice, psychological counselling, nutritional prescription, clinical diagnosis, or treatment of any kind. The content is general guidance based on scientific research and clinical experience, and does not constitute individualised or personalised medical, health, or therapeutic advice.

2.2  The Programme does not substitute for, and is not intended as a replacement for, being under the care of a licensed healthcare provider. Nothing in the Programme should be interpreted as a recommendation to diagnose, treat, cure, or prevent any disease or health condition.

2.3  Completing this Programme will not change your current scope of practice. Your activities in the health, wellness, and coaching field remain subject to your existing education, qualifications, licensure, certifications, and the regulations of the jurisdiction in which you practise. The Programme does not confer any medical, therapeutic, clinical, or regulatory credential, and does not enable you to do anything that you are not already legally qualified to do.

2.4  You acknowledge that the 360 Operating System provides coaching tools and frameworks — including HRV interpretation, Lifeload® assessment, and the 360 Pyramid® — designed to support coaching conversations, not to replace clinical judgement. HRV data and Lifeload® metrics are coaching tools, not diagnostic or clinical instruments.

3. Intellectual Property

3.1  The Programme contains proprietary frameworks, models, tools, and content that are the intellectual property of 360 Health & Performance International. This includes, but is not limited to:

  1. The 360 Pyramid® and its 10 domains, 4 capacities, and associated visual representations

  2. The Lifeload® concept, model, and all related terminology and visual assets

  3. The 360 HPA™ methodology and tier architecture

  4. The Waterline model and coaching frameworks

  5. The Baseline methodology and assessment tools

  6. All lesson content, interactive tools, assessments, audio materials, and supporting resources

  7. The 360 OS® brand, marks, logos, and certification designations


3.2  You may not reproduce, republish, distribute, modify, reverse-engineer, or publicly display these materials — in whole or in part — without prior written consent from the Company. This includes, without limitation:

  1. Sharing framework visuals, diagrams, models, or proprietary terminology on social media, websites, blogs, newsletters, or podcasts

  2. Using Programme materials in your own courses, workshops, group programmes, webinars, or training products

  3. Teaching the methodology to others, whether in paid or unpaid settings

  4. Modifying, white-labelling, or rebranding any content from the Programme

  5. Creating derivative works based on Programme content

  6. Sharing your platform login credentials or providing access to others


3.3  You may reference the 360 OS® methodology in your coaching practice, describe your certification status, discuss the concepts in general terms with clients and colleagues, and apply the frameworks as designed within private, one-to-one or small-group client sessions. The distinction is between using the methodology (encouraged) and reproducing the materials (not permitted).

3.4  All trademarks, service marks, and registered marks referenced in the Programme — including 360 OS®, Lifeload®, and 360 HPA™ — remain the exclusive property of the Company. Participation in the Programme does not grant you any ownership rights, authorship claims, or proprietary interest in any intellectual property.

4. Scope of Practice and Professional Responsibility

4.1  As a Certified Operator, you are expected to:

  1. Use the 360 OS® methodology as a coaching framework within the boundaries of your professional competence and existing licensure or certification

  2. Refer clients to qualified medical, psychological, or allied health professionals when matters fall outside your scope of practice

  3. Present HRV data, Lifeload® metrics, and 360 Pyramid® domains as coaching tools, not as diagnostic or clinical instruments

  4. Never represent your 360 OS® certification as a medical, therapeutic, clinical, or regulatory qualification

  5. Comply with all applicable laws, regulations, and professional standards in your jurisdiction

  6. Maintain any professional licences, registrations, or insurance required for your practice


4.2  We strongly recommend that all Certified Operators hold appropriate professional indemnity insurance for their coaching practice. You acknowledge that the Company does not provide insurance coverage for your practice.

4.3  If you are a licensed healthcare professional (e.g., medical doctor, physiotherapist, psychologist, registered dietitian), you acknowledge that the Programme is supplementary to your clinical training and does not modify or expand the scope of your professional licence. If you are not a licensed healthcare professional, you acknowledge that the Programme does not qualify you to provide medical, clinical, or therapeutic services.

5. Certification Marks and Designation

5.1  Upon successful completion of the Programme, you are granted a limited, non-exclusive, non-transferable, revocable licence to use the designation “360 OS Level I Certified” in connection with your professional coaching practice, subject to these terms.

5.2  You may use the certification designation in the following ways:

  1. On your professional website, social media profiles, and email signature to indicate your certification status

  2. On business cards, letterheads, and professional materials

  3. In verbal and written descriptions of your qualifications to clients and colleagues


5.3  You may not use the designation in any way that implies endorsement by, partnership with, or employment by 360 Health & Performance International, unless such a relationship exists in writing. You may not present yourself as a representative, co-creator, or official trainer of the 360 OS®.

5.4  If your certification is revoked or suspended under Section 6, or if these terms are terminated for any reason, you must immediately cease all use of the certification designation, marks, badges, and any reference to your certified status across all professional materials, websites, and social media profiles. You must complete this removal within thirty (30) days of notification.

5.5  Level II certification opens expanded promotional options, including approved templates and additional usage rights. These are governed by the Level II terms and are not included in the Level I certification.

6. Code of Conduct and Revocation

6.1  As a Certified Operator, you agree to:

  1. Act with professional integrity and in the best interests of your clients at all times

  2. Operate within your scope of practice as defined by your existing qualifications and regulatory body

  3. Respect the intellectual property of the Company as outlined in Section 3

  4. Refrain from making claims about the 360 OS® that are false, misleading, or not substantiated by the Programme content

  5. Refrain from any conduct that brings the 360 OS® certification, the Company, or the broader community of Certified Operators into disrepute

  6. Comply with all applicable laws and professional regulations in your jurisdiction


6.2  The Company reserves the right to suspend or revoke your certification at its sole discretion in the event of:

  1. A material breach of these terms, including intellectual property violations

  2. Conduct that damages or is reasonably likely to damage the reputation of the 360 OS®, the Company, or the certification programme

  3. Misrepresentation of your certification status, qualifications, or scope of practice

  4. Verified complaints of professional misconduct, negligence, or harm to clients

  5. Use of the methodology or certification designation in a manner that is fraudulent, deceptive, or illegal

  6. Loss of any professional licence that is required for your practice


6.3  Before revoking certification, the Company will make reasonable efforts to notify you of the concern and provide an opportunity to respond, except in cases where immediate revocation is necessary to protect clients, the public, or the integrity of the certification. The Company’s decision on revocation shall be final.

6.4  Upon revocation, the obligations set out in Section 5.4 (removal of designation) apply immediately. Revocation does not entitle you to a refund of Programme fees.

7. Indemnification

7.1  You agree to indemnify, defend, and hold harmless 360 Health & Performance International, its officers, directors, employees, affiliates, agents, and successors (the “Company Parties”) from and against any and all claims, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or in connection with:

  1. Your use of the 360 OS® methodology, frameworks, tools, or materials in your coaching practice

  2. Any services you provide to your clients, whether or not based on or informed by the Programme content

  3. Your use of the certification designation, marks, or any related branding

  4. Any breach of these terms by you

  5. Any violation of applicable laws, regulations, or professional standards by you

  6. Any claim brought against any of the Company Parties by any client, customer, or third party in connection with your coaching practice or your use of the 360 OS®


7.2  This indemnification obligation shall survive the termination or expiration of these terms and your participation in the Programme.

8. Limitation of Liability and No Warranty

8.1  No guarantee of results. The Company makes no representations, warranties, or guarantees of any kind — express, implied, or statutory — regarding the Programme, its content, or the outcomes you may achieve. The Programme and all materials are provided on an “as is” and “as available” basis. The Company expressly disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

8.2  No guarantee of business outcomes. The Company does not guarantee that completing the Programme will result in any particular business outcome, client result, revenue increase, or career advancement. Individual results depend on numerous factors outside the Company’s control, including your prior experience, effort, market conditions, client populations, and how you apply the methodology.

8.3  The Company is not liable for:

  1. How you apply the methodology with your own clients

  2. Any outcomes, adverse or otherwise, arising from your coaching practice or the services you provide

  3. Business decisions you make based on content within the Programme

  4. The accuracy or suitability of the methodology for any specific client population, clinical context, or jurisdiction

  5. Any indirect, incidental, special, consequential, or punitive damages arising from or related to the Programme, even if the Company has been advised of the possibility of such damages

  6. Any personal injury, illness, death, or property damage arising from your or your clients’ reliance on Programme content


8.4  Aggregate liability cap. To the maximum extent permitted by applicable law, the Company’s total aggregate liability to you for any and all claims arising from or related to the Programme, these terms, or your use of the certification designation shall not exceed the total fees actually paid by you to the Company for the Programme.

8.5  The Company has no obligation or responsibility to monitor your health status, your clients’ health status, or to contact or alert any medical or emergency professional. The Company shall not be liable for your reliance on any information obtained through the Programme.

8.6  You acknowledge that you are an independent professional and that your use of the 360 OS® in your practice is entirely your own responsibility.

9. Programme Access and Refund Policy

9.1  Upon purchase, you receive immediate access to the Programme content hosted on our learning platform. Access is granted for the duration specified at the point of purchase.

9.2  We reserve the right to update, modify, or improve Programme content at any time. Material updates will not reduce the core scope of what you purchased. Where significant changes are made, we will notify enrolled participants.

9.3  Refund policy. If you are dissatisfied with the Programme for any reason, you may request a full refund within fourteen (14) days of your purchase date, provided you have not completed more than 30% of the Programme content. After 14 days, or after completing more than 30% of the content, the Programme fee becomes non-refundable. Refund requests should be sent to [email protected].

9.4  Your enrolment is personal to you and is non-transferable. You may not transfer, assign, or share your Programme access with any other person.

10. Data and Privacy

10.1  Your enrolment data is processed in accordance with our Privacy Policy. We collect only what is necessary to deliver the Programme and communicate with you about your certification.

10.2  We do not sell your personal data to third parties. We may share your certification status (name and designation only) for the purposes of verifying your credentials, should a third party (such as a potential client or employer) make a reasonable enquiry.

11. Modifications to These Terms

11.1  The Company reserves the right to update or modify these terms at any time. If we make material changes, we will notify you by email at least thirty (30) days before the changes take effect.

11.2  Your continued use of the Programme or certification designation after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree with the changes, you must cease using the Programme and the certification designation.

12. Governing Law and Dispute Resolution

12.1  These terms are governed by and construed in accordance with the laws of the United Arab Emirates.

12.2  Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

12.3  Before initiating any formal dispute, both parties agree to make good-faith efforts to resolve the matter through direct communication. You agree to contact us at [email protected] in the first instance.

13. General Provisions

13.1  Severability. If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

13.2  Entire agreement. These terms, together with the Privacy Policy and any supplementary terms referenced herein, constitute the entire agreement between you and the Company in relation to the Programme. They supersede all prior agreements, representations, and understandings.

13.3  Waiver. The failure of the Company to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.

13.4  Survival. Sections 2 (Educational Disclaimer), 3 (Intellectual Property), 7 (Indemnification), 8 (Limitation of Liability), and 12 (Governing Law) shall survive the termination or expiration of these terms.

14. Contact

If you have any questions about these terms, contact us at [email protected].


By completing your purchase, you confirm that you are at least 18 years of age, that you have read, understood, and agree to these terms in full, and that you accept them as a binding agreement between you and THREE SIXTY HEALTH & PERFORMANCE MANAGEMENT CONSULTANCIES — FZCO.