LEARNING PLATFORM TERMS OF USE
360 Health & Performance
360 OS Global Ltd
Effective Date: 1 September 2026
360 OS‚ Level I, 360 OS‚ Level II, Private Member Platform and related learning services
These Terms of Use are a binding agreement between you and 360 OS Global Ltd, trading as 360 Health & Performance. 360 OS Global Ltd is a private company limited by shares, registered in England and Wales under company number 17428835. Registered office: International House, 36-38 Cornhill, London, EC3V 3NG, United Kingdom.
They apply when you access or use our learning site at learn.360healthperformance.com (the Learning Platform, including 360 OS‚ Level I, 360 OS‚ Level II, the Private Member Platform, communities, downloads, assessments and any other learning or membership content delivered through Thinkific (together, the Learning Services).
By creating an account, purchasing, enrolling in, or using a Learning Service, you agree to these Terms and to our Learning Platform Privacy Policy. If you do not agree, do not use the Learning Services.
The 360 Health & Performance App and any client-facing member tools outside Thinkific are also governed by our Digital Services Terms of Use and Privacy Policy on 360healthperformance.com. If there is a direct conflict about a Learning Service on Thinkific, these Learning Platform Terms govern that Learning Service. If there is a direct conflict about the App, the Digital Services Terms govern the App.
You must be at least 18 years of age. By using the Learning Services you confirm that you meet this requirement and have capacity to enter this agreement.
1. What these Learning Services are
The Learning Services are educational and professional-development programmes. They teach 360 OS‚ concepts, frameworks and tools, including how coaches may use the App and related platforms in a coaching context.
Successful completion does not, by itself, confer certification unless you meet the requirements stated for that programme. We may withhold, suspend or revoke certification or access where permitted, including for assessment misconduct, misrepresentation, misuse of content, or a serious breach of these Terms.
Level II may include additional usage or promotional rights described at purchase or in Level II programme materials. Those extra rights apply only if you hold a current Level II certification and stay within those programme terms.
2. Wellness and education only, not medical care
The Learning Services, the App, Lifeload‚ insights, HRV or other wellbeing data, and 360 OS‚ tools are for informational, educational, wellness and coaching purposes. They are not offered to diagnose, treat, cure or prevent a disease or health condition. They are not a medical device, electronic medical record, patient chart, clinical decision-support system, remote patient-monitoring service or emergency-alert system.
Nothing in a course, community post, template or certification authorises diagnosis, treatment, prescribing, clinical recordkeeping or emergency monitoring. Completing Level I or Level II does not confer a medical licence, expand your regulated professional scope, or guarantee a health, performance, commercial or client outcome.
Lifeload insights and related tools support coaching conversations. They are not diagnostic or clinical instruments and do not measure allostatic load.
3. How you may use the App and member platform with clients
If you are a coach, practitioner, club or other professional user:
- You remain solely responsible for your qualifications, competence, licence, insurance, ethics and the law where you and the other person are located.
- You must obtain all notices, consents and permissions required before inviting a client onto the App or a member environment.
- A client who uses the App or a client-facing platform does so under that person‚ own account and our Digital Services Terms and Privacy Policy. You do not become our agent, and we do not become the client‚ clinician.
- You must present Lifeload‚ insights, HRV data and 360 OS‚ tools as coaching and wellness tools, not as medical tests, diagnoses or treatment plans.
- You must not tell clients that the App, platform or your 360 OS, certification is HIPAA-compliant medical software, a clinical system, or a substitute for medical care.
- If a matter falls outside coaching, refer the person to an appropriately qualified health professional. In an emergency, they must contact emergency services. We do not monitor anyone‚ health or send clinical alerts.
4. HIPAA, clinics and client health information
We do not offer or enter into a Business Associate Agreement (BAA) for the Learning Services, the App or related Digital Services. These services are not authorised for a workflow that requires us or Thinkific to act as a HIPAA Business Associate. You must not use them to create, receive, maintain or transmit Protected Health Information (PHI) on behalf of a Covered Entity or Business Associate.
Do not enter personal health information, biometric data, patient identifiers, medical records, PHI, or identifiable client or patient case material into Thinkific, a course, assignment, quiz, survey, community, message, support request or download.
If you are a US clinic, practice, licensed provider or other regulated user, you must not use the App, Learning Services or member platform to invite, enrol, manage, monitor or support a patient or clinical client on behalf of a Covered Entity or Business Associate. A clinician may use learning content for their own professional development, and may use the App privately for their own personal wellbeing, only where no PHI or patient workflow is involved.
If a proposed use would require a BAA or a clinical record, do not use these services for that use.
5. User obligations
- Keep your login confidential. Do not share access.
- Provide accurate account information.
- Use the Learning Services only lawfully and as authorised.
- Do not misrepresent your certification, qualifications or scope.
- Do not use the Learning Services or App for fraudulent, diagnostic, treatment, emergency-monitoring or unauthorised clinical purposes.
- Respect other users’ privacy. Do not post another person’s private or client information.
6. Intellectual property
The Learning Services and all content, including 360 OS, Lifeload‚ 360 Pyramid, 360 HPA, Waterline and Baseline materials, curricula, assessments and marks, are owned by the Company or its licensors.
We grant you a limited, personal, non-transferable, revocable licence to access content for your authorised enrolment. You may apply the methodology in private coaching sessions. You may not copy, publish, sell, teach as your own course, white-label, or share platform credentials without our written consent.
You may describe a current certification you actually hold. You may not imply employment, partnership, endorsement or that you are an official 360 trainer unless we have agreed that in writing.
If certification is revoked or ends, stop using the designation, badges and certified-status claims within 30 days.
7. Certification conduct
We may suspend or revoke access or certification for breach, IP misuse, misleading claims, verified misconduct, illegal use, or loss of a licence required for your practice. Revocation does not create a refund right, except where mandatory consumer law says otherwise.
We recommend you hold appropriate professional indemnity insurance. We do not insure your practice.
8. Access, payment and refunds
Access, price and duration are as shown at purchase. Enrolment is personal and non-transferable.
If you are dissatisfied, you may request a full refund within 14 days of purchase if you have not completed more than 30% of that programme content. After 14 days, or after 30% completion, fees are non-refundable except where mandatory consumer law says otherwise. Email [email protected].
If you are a consumer in the United Kingdom, nothing in these Terms affects your statutory rights.
9. Disclaimer and liability
Learning Services are provided, is and available. We do not warrant results, client outcomes, income, accuracy for a particular person, or uninterrupted access.
To the fullest extent permitted by law, we are not liable for how you apply the methodology; for your clients‚ outcomes; or for indirect, special or consequential loss. Our total aggregate liability for claims relating to a Learning Service will not exceed the fees you paid us for that Learning Service.
Some laws do not allow certain limits. In those places, our liability is limited only as far as the law allows. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law.
10. Indemnity
To the fullest extent permitted by law, you will indemnify and hold harmless the Company and its officers, employees and agents from claims, losses and reasonable legal fees arising from: your use of the methodology, App or Learning Services; services you provide to clients; your certification claims; your breach of these Terms; your violation of law or professional duty; or your unauthorised use or disclosure of PHI or other protected information.
11. Thinkific and other third parties
The Learning Platform is hosted by Thinkific. Thinkific‚ terms and privacy notice also apply to your use of their platform. We do not control Thinkific and are not responsible for its independent acts, except as applicable law requires.
12. Changes, law and contact
We may update these Terms. Material changes will be notified by email or on the Learning Platform where required. Continued use after the new effective date is acceptance where the law allows.
These Terms are governed by the laws of England and Wales, except where mandatory local law applies. Subject to an informal attempt to resolve the issue by emailing [email protected], disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory local rights apply.
360 OS Global Ltd
Company number 17428835
International House, 36-38 Cornhill
London, EC3V 3NG
United Kingdom
Email: [email protected]
By accessing or using a Learning Service, you confirm you have read these Terms, understand them, and agree to be bound by them.
© 360 OS Global Ltd, trading as 360 Health & Performance, 2026